My complaint:
VEHICLE OWNERS BEWARE! Stopped in to get our car washed, asked if a regular wash would clean up everything and was told yes by employee. Went through wash, after exiting stepped out to see if vehicle was clean, it was not. Drove back through entrance, showed employee, they sent me back through. During the second wash, vehicle starts jerking around, figured antenna would be missing from the roof when I got out. Instead, the rear wiper cover was ripped off the vehicle. The wiper itself was pointing down on the painted surface of the vehicle, not the rear window glass where it should be. Move wiper back to correct position, turn it on and it no longer works. Pull back up and explain to employee in charge, filled out a Customer Incident Report, was told “Carla” manager would call the next day. Next day she provides number of local repair shop and explains process to get estimate, etc. Today she called and told me since the vehicle is more than five years old, they will not pay to repair the damage the car wash caused. This is a 2015 Cadillac with 36,000 miles, it is basically brand new, still has the new car smell. I am shocked at hertheir stance on the matter, I debated the age of the vehicle verse the mileage and condition. She agrees the car wash damaged our vehicle but, says too bad, she discussed the situation with her “peers” and that is “their” final decision. Not sure how this is even legal? Quick Quack, please explain how vehicles up to five years old are repairable and others are not? With this attitude and policy, I would never take a vehicle to any Quick Quake “DAMAGE YOUR CAR” Wash. We are far from done with this!
Suggested solution:
Fix the damage to car
