Quest Diagnostics complaint: Rude unprofessional phlebotomist

Dretta E was rude from the time I arrived at this location until I left. I had made an appointment a week before I got there. I showed up, sat down and she came out, called some names, looked at me and asked if I had an appointment, I told her I did, she said that I didn’t, but I had the email to prove it. She left.

Another phlebotomist came out to get me. I waited patiently, then Dretta came in with a scowl on her face and I said I’m sorry you guys are so short staffed today…no response. She ignored me. I handed her my paperwork, and told her that another doctor had also sent over blood work to be done. She rudely replied that I can only pick one order to be done because they’re about to close. I kept trying to explain to her that I had made the appointment and if they don’t do bloodwork at 430pm then the online system should have said so.

She then began to argue with me on basically how she’s worked there for a long time and it’s always been done this way. I’ve gone to this location multiple times and never had a tech say this to me when different doctors asks for bloodwork to be done at the same time. Never. So according to Dretta, I was only allowed to pick one of the doctors that needed bloodwork because she needed to get off at a certain time.

But why is that my fault??? I again apologized that they were short staffed, but that I needed all the bloodwork to be done. It was important as I have health problems that I have to get monitored often. She still refused. So I picked the one doctor that I would get bloodwork done for and then she says she can’t do it because I have a balance, and I said ok can I make a payment plan. She said no.

That was also a first. I’ve never been denied to make a payment plan with quest. I am making multiple payments to doctors as I was in the hospital for a month and doing the best I can, and this Dretta lady refused to help me. I plan on reporting her in every way possible and now not only did I sit in 30 min worth of traffic getting there, but I had to sit in that same traffic going home, with no bloodwork done, and I have to reschedule my appointments because this rude, lazy excuse for a medical worker refused to do her job. She does not need to work in healthcare.

This was the rudest person I’ve come in contact with at Quest and I truly hope she reaps every bit of karma for her actions. Quest, please hire nicer people because this lady truly hates her job and it shows. I will never come back to this location.