Quest Diagnostics complaint: Results not Sent in time

Name: Results not Sent in time
Item: Quest Diagnostics
Author: Lisa

Open 3 Sep 2021 213 views Healthcare

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Filed 3 Sep 2021 by Lisa

Scheduled A COVID test based on airlines recommendations. 72 hours prior to flight. Was told the turn around time would be 1-2 days. It is now day 3 and the lab did not receive my test until yesterday.

Unfortunately, when I called they still could not determine my results.

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Case details

Status: Open
Company: Quest Diagnostics
Filed: 3 Sep 2021
Desired resolution: There is not a solution because I will be traveling without knowledge of my results. The solution would have been to do the test in the time frame you said it would be completed.
Problem: Test results not ready in promised time
About: COVID test results
Dealing with it for: 3 days

Progress

Filed
Company notified
Company replied
Resolved

3 Sep 2021 Complaint filed and published
3 Sep 2021 Message from Bizzy: we notified Quest Diagnostics about this complaint.

See all 36 Quest Diagnostics complaints

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