QBE complaint?

Do you have a dispute or a bad customer experience with QBE? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call QBE customer service on 133 723, the main line for quotes and existing car, home and contents, landlord, CTP and small business policies in Australia, or email enquiries@qbe.com. Motorcycle insurance has its own line, listed on QBE's contact page. Have your policy or claim number, the dates involved and any reference number from earlier contact ready.

Claim decision or renewal price to challenge? Start your complaint here as well: we push it out to QBE by email, social media and printed letters.

To make a complaint to QBE, start with the team looking after your policy or claim: call 133 723, say that you want to make a complaint, and ask for a reference number. If that team cannot resolve it, QBE's Customer Relations team reviews the complaint: use the Lodge a complaint option on QBE's complaints page or the complaints email, both in the contact details above. CTP claim complaints have their own page, with a claims team for each state.

Put the policy or claim number, what happened, the dates and the outcome you want in the first lines, and attach the decision letter, photos and quotes.

Want the complaint set out so it cannot be misread? Put it through our complaint process: we help you write it in minutes, drawing on complaint letters that actually worked.

To cancel a QBE car, home or other general insurance policy, call QBE on 133 723 and ask for the date the cover ends and any refund of unused premium to be confirmed in writing. The cancellation terms are in the Product Disclosure Statement for your policy, so read that section first and check whether any fee or deduction applies. If you are switching insurers, arrange the new cover to start before the QBE policy ends, so there is no gap.

Keep the confirmation, and check your bank or card statement to make sure no further premium is taken after the end date.

Yes: in Australia, the Australian Financial Complaints Authority (AFCA) can generally accept insurance complaints about its member firms, and QBE Insurance (Australia) Limited is a member, which covers QBE car, home and business insurance, while CTP and workplace injury claims follow separate state rules. AFCA generally expects QBE to have had the chance to put things right first, so keep a record of every call, email, letter and claim reference.

Claim refused under an exclusion you dispute? Our trained AI opens a case for you and keeps coaching you on what to reply to QBE and when to push.

Nothing has been reported about QBE here yet. Our research shows what typically goes wrong at large general insurers: claims refused or only partly paid, slow assessments and repairs after storms or accidents, disputes about what the policy wording covers, premiums that jump at renewal, builders or repairers appointed by the insurer whose work falls short, and refunds on cancelled policies.

Renewal price far higher than last year for the same cover? Be the first to report it: your case opens the record for the next QBE policyholder comparing a renewal notice.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of QBE through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with QBE can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.