PTSB complaint?

Do you have a dispute or a bad customer experience with PTSB? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

PTSB customer service is reached through the Open24 team on 0818 502 424, through support chat in the PTSB app, or in a branch. Have your account or mortgage number and the dates of the transactions in question ready. For a complaint, the PTSB complaints charter linked in the contact block sets out the routes the bank accepts.

Charge, card or mortgage problem to raise? Start your complaint here and we push it out to PTSB by email, social media and printed letters.

PTSB's head office is in Dublin city centre, and the full address is in the contact block at the top of this page. To escalate a complaint inside PTSB, put it in writing under the complaints charter, ask for a complaint reference, and set out a short timeline, the account involved and the outcome you want. Ask for the bank's final response in writing, since that letter shows where the complaint stands.

Mortgage or account dispute to escalate? Our trained AI opens a case for you and keeps coaching: what to reply, when to push and how to escalate.

To dispute a transaction with PTSB, contact the bank as soon as you spot it, through Open24 or the PTSB app, and give the date, the amount and the merchant name exactly as it appears on your statement. For a card payment, ask whether a chargeback can be raised; for a payment you did not make, say so plainly so it is handled as unauthorised. Keep the statement line, any emails with the merchant and the reference PTSB gives you.

Yes: the Financial Services and Pensions Ombudsman resolves complaints from consumers in Ireland against financial service providers, and that includes PTSB. It generally expects PTSB to have had the chance to put things right first, so keep a record of every contact with the bank.

Bring it through our complaint process: we help you write the complaint in minutes, drawing on thousands of complaint letters that worked.

Not if it contains a link. Texts claiming unusual activity or a suspicious log-in on a PTSB account have led to copied banking pages that ask for PINs and passcodes, sometimes followed by a call asking for a one-time passcode. PTSB has said it never sends website links when contacting customers.

Nothing has been reported about PTSB here yet. Our research shows what typically goes wrong at retail banks: card payments customers do not recognise, accounts locked during security checks, mortgage arrears and interest rate disputes, account fees and charges, transfers that are delayed or go missing, and app or online banking outages.

Locked out of your account or charged a fee you did not expect? Be the first to report it: your case opens the record for the next PTSB customer with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of PTSB through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with PTSB can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.