AIB complaint?

Do you have a dispute or a bad customer experience with AIB? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The AIB customer service number in Ireland is 0818 724 724, the line for AIB Phone & Internet Banking. You can also visit, call or write to your local branch, contact the AIB team you have been dealing with, or use the complaints page linked in the contact details above. Have the last digits of your account or card, the dates and amounts involved and any reference number ready, and ask for the problem to be logged as a complaint: AIB says a member of its Customer Care team then becomes your dedicated complaint contact.

Card payment you did not make, or a charge you did not expect? Start your complaint here as well, and we push it out to AIB by email, social media and printed letters.

To dispute a card transaction with AIB, use the option to question a card payment in the support section of AIB Mobile Banking, or send AIB its card dispute form, and attach the receipts, order confirmation, proof of cancellation and your emails with the seller. AIB generally asks you to show that you tried to sort it out with the seller first, and card scheme rules set strict time limits, so raise the dispute as soon as you spot the problem.

A payment you did not make yourself is not a dispute: call AIB straight away on the security number listed in the AIB Fraud & Security Centre on its website.

Dispute turned down by AIB? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send AIB next and when to push again.

To escalate a complaint with AIB, make sure it is logged as a complaint and ask who your dedicated complaint contact in the Customer Care team is, then put your concerns in writing with the dates, the amounts and the outcome you want. AIB sets out its decision in a final response letter; if you disagree with it, reply in writing, quote your reference and explain what is still wrong. AIB also takes written complaints at the Complaints Team in its head office in Dublin, and the full head office address is in the contact details at the top of this page.

Yes: the Financial Services and Pensions Ombudsman (FSPO) deals with complaints from consumers and small businesses against financial service providers in Ireland, and AIB names the FSPO on its own complaints page. The FSPO generally expects AIB to have had the chance to put things right first, so keep a record of every call, branch visit, letter and complaint reference, and keep the final response letter AIB sends you.

Charge, loan or card dispute with AIB? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

Be careful. AIB says it will never ask you to share a one-time security code, move money to a 'safe account', or hand over your card, PIN or cash for collection. Fake AIB texts are often followed by a call from someone posing as staff who pushes you to act fast.

Nothing has been reported about AIB here yet. Our research shows what typically goes wrong at large retail banks in Ireland: card payments customers want to dispute or did not make, fees and charges they did not expect, mortgage and loan decisions that take longer than expected, accounts blocked during security checks, and app or internet banking outages that hold up payments.

Charged a fee you were never told about? Be the first to report it, and your case opens the record for the next AIB customer facing the same charge.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of AIB through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with AIB can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.