Priceline complaint: What the Priceline App doesn’t tell you

Made and Paid for a Hotel Reservation through Priceline Express at Days Inn located at 34 Eastbrook Rd., Ronks, PA last month. Upon arriving at the hotel to check in, I was asked how I preferred to pay. I stated that I had pre-paid for the reservation through Priceline Express, to which the Desk Clerk stated that he meant for the incidentals fee. After some conversation about it, it was obvious that the Desk Clerk and I were at a crossroads. The Desk Clerk wouldn’t allow me to stay without paying the $100 fee, and I didn’t have the $100 to give. I left the Hotel and immediately contacted Priceline. I was told that my reservation was non-refundable. I explained to Priceline that I had upheld my part of the deal…I had paid for the reservation and was not looking to cancel it. I also explained that I didn’t have the $100 incidental fee required for Days Inn to hand over my room key, and therefore should be entitled to a full refund since it was the hotel and it’s Incidentals Fee Policy that was preventing me from staying there. I was told by Priceline that a refund would not be forthcoming. So, I was out not only my place to stay for that night and the cost of the hotel room for that night, but I was also out a place to stay for the remainder of my vacation because I had already use the funds I had budgeted for a hotel when I prepaid Days Inn. I ended up having to drive the 3 1/2 hours back home–(6) days early! Booking a hotel room, packing, and then driving to your destination are stressful enough. The last thing anyone needs is to arrive at your hotel and not be able to stay there because of a hidden fee that you are unable to pay.