Priceline complaint: Priceline drops the ball

On April 22, 2022 we booked a flight from Tampa to Dubai on 292023 identified by Priceline trip number 10066271278, Priceline order number ID P5112BFA. The Priceline employee was Jade and she also was to make a hotel reservation for three nights in Dubai. For the time between booking and travel, we had several airline time adjustments which we acknowledged; and exchanged several emails with Jade concerning the hotel reservations which she seemed to have trouble giving us a ation number. She promised one night free for all her problems.

We never received the hotel reservation or hotel voucher even after numerous emails. Our flights appeared to be okay as we received our seat assignments. The nightmare began when we went to check-in and print our boarding passes. Air Canada was the first carrier from Tampa to Toronto (record locator 46AQH3), and they had no record of our flight even though we had seat assignments. United was our connecting flight from Toronto to Dubai (record locator MDENKE) was ok and they showed our reservation.

We then started contacting Priceline who couldn’t understand what happened, but could not get us on the Air Canada flight. After being on hold for virtually hours with different Priceline representatives, we tried to get the airlines to help because we were taking a cruise from Dubai. It was then that we found that Priceline did not a time change with Air Canada, who in their infinite wisdom cancelled our reservation.

The best that Priceline did was get a flight the next day. We lost one day in Dubai, had to make an additional stop in Frankfort, and incurred additional expenses. Instead of splitting a limo with travel companions, we had an extra $95 from Venice to Tampa and $40 from Dubai airport to our hotel ( which we secured ourselves). We also gave a $50 gratuity to Jade for services that we thought we were receiving. That gratuity should be returned for the disservice she provided.

Priceline made no attempt to compensate us for the many hours we spent trying to get the flights straightened out, the loss of one day in Dubai, and the frustration of getting to Dubai in time for the cruise. We are $185 out of pocket, and should be compensated for Priceline totally dropping the ball on the airline and hotel reservations. I have all the emails to Jade and Priceline surely has all our calls documented about the flight fiasco.