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Priceline complaint: Partner Error

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Filed 24 Feb 2023 by Gregory

I booked travel and hotel through price. Their partner Frontier Airlines booked the travel on my credit card twice. I told price and they told me that I had to contact Frontier. They said because Frontier is a ticket less airline, they passed my credit information to Frontier in order to charge me for travel. I told them that I received my quote from Priceline and not Frontier but they told me there’s nothing they could do. As a customer service tool, Frontier uses a chat room to resolve any changes or additions to the flight but the chat room doesn’t address disputes. I had to dispute the charge through my credit card company.

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