Priceline complaint: Hotel was closed

Name: Hotel was closed
Item: Priceline
Rating: 1
Author: Brooks

Open 14 Jul 2023 115 views Travel

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Filed 14 Jul 2023 by Brooks

Hotel was booked in advance but closed when we got there. After spending 3 hours on the phone with Priceline they are very uncooperative, refusing a refund, on hold for hours, transferred from one operator to another and hung up on several times

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Case details

Status: Open
Company: Priceline
Filed: 14 Jul 2023
Rating: 1/5
Desired resolution: Refund hotel costs
Problem: Booked hotel closed on arrival, refund refused
About: hotel booking

Progress

Filed
Company notified
Company replied
Resolved

14 Jul 2023 Complaint filed and published
14 Jul 2023 Message from Bizzy: we notified Priceline about this complaint.

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