Priceline complaint: deceptive policy

Name: deceptive policy
Item: Priceline
Author: David

Open 29 Sep 2021 230 views Travel

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Filed 29 Sep 2021 by David

The 24 hour free flight cancellation policy is deceptive. I cancelled my flight well within the 24 hour period. I have been told my flight was cancelled but have not seen a refund. It has been the time they say to expect it to take for refund. Priceline is of no help. Their customer service sucks!

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Case details

Status: Open
Company: Priceline
Filed: 29 Sep 2021
Desired resolution: I want them to be more upfront with their policy. If not entitled to a refund tell us upfront. I also want my money credited to Affirm whom the payment to Priceline was made from.
Problem: No refund after cancelling within 24 hours
About: flight booking

Progress

Filed
Company notified
Company replied
Resolved

29 Sep 2021 Complaint filed and published
29 Sep 2021 Message from Bizzy: we notified Priceline about this complaint.

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