Prezzo complaint?

Do you have a dispute or a bad customer experience with Prezzo? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Prezzo customer service is reached through the contact form on the Prezzo website, linked in the contact details at the top of this page, which has options for a complaint about a recent visit, a food safety concern, a payment issue and gift cards. There is no central customer service phone number or email address on the Prezzo website; for a booking, contact the restaurant itself. Have the restaurant, the date and time of your visit, the receipt or order number and any photos ready.

Meal or bill to dispute? Start your complaint here as well: we push it out to Prezzo by email, social media and printed letters.

Prezzo is run by Brava Trading Limited, formerly Prezzo Trading Limited and part of Brava Hospitality Group, and its registered office in London is shown in the contact details at the top of this page. For a complaint you want head office to see, use the contact form and set it out in one message: the restaurant, the date and time, what you ordered, what went wrong and the outcome you want, with the receipt and photos attached.

Restaurant and head office telling you different things? Start it through our complaint process and our trained AI opens a case for you, coaching you on what to send and to whom.

Often, yes. Under UK consumer law, Prezzo has to prepare food with reasonable care and skill and serve it as described, so a dish that is cold, undercooked, wrong or missing is a fair basis for a replacement, a refund or money off the bill. Raise it with the restaurant team while you are still there if you can, and keep the receipt and a photo of the dish.

If you only noticed the problem later, write to Prezzo through the contact form with the receipt, the date and time and the photos. For a delivery order placed through a third-party app, the refund usually runs through that app, because the platform took the payment: report it in the app's help section with photos, and tell Prezzo as well.

A Prezzo gift card or e-gift card that will not redeem usually comes down to a balance already used, an expiry date that has passed, or a code entered wrongly. Check the balance and the terms that came with the card, screenshot the card, the code and any error message, and keep the purchase receipt or the email the e-gift card arrived in.

Send Prezzo the card number, the date you tried to use it, the restaurant and the balance you expect through the contact form, which has a gift card option. Club Prezzo app rewards that do not appear need the same evidence: the app screen, the receipt and the date.

Nothing has been reported about Prezzo here yet. Our research shows what typically goes wrong at casual dining chains: dishes served cold, late or not as described, long waits for food or the bill at busy times, deals and set menus that do not apply as advertised, gift cards and app rewards that will not redeem, allergen questions that are not handled clearly, and delivery orders that are hard to get refunded.

Cold pasta, a deal that did not apply or a gift card refused at the till? Be the first to report it: your case opens the record for the next Prezzo diner with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Prezzo through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Prezzo can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.