Popeyes complaint: Rude service

Store 10719

This evening with ticket 622, I placed an order through the drive-in. I requested nuggets but I was informed they were out. I ordered tenders instead. I had a professional interaction with the window clerk, she immediately asked me to pull to a parking spot. I did mention that there was no one behind me, but she said they were monitored on window time. I pulled over, there was a truck also waiting. After about 10 minutes, the owner of the truck went in to get his order. I decided once he came out to do the same.

When I walked in a clerk from the waiting room who appeared to be on break said Welcome to Popeyes as she had her hand inside of her shirt. I didn’t respond as I hoping to get service but no one was at the counter. She then said Rude!, I said, Welcome to Popeyes. I explained I was picking up my order. She asked if I ordered online, and I informed her it was the drive-thru.

She asked how long I had been waiting and I said over ten minutes in the car since I pulled over. She asked the cook when it would be done and he replied 7 minutes. I asked if I could get my money back, and she said she wasn’t enrolled and That she could not refund any money. She then said, Well, what are you going to do. At this point, I was shocked at her continued abrasive tone of voice and stated I would wait. She never washed her hands that had been in her blouse and was working with very long fingernails. I did not get her name, she was not wearing a badge. Finally 30 minutes after I ordered, I received my food.

None of the employees were wearing masks, which is mandated by our state Governor when inside of a building. The floor was covered with mashed food. The main problem was the constant abrasive tone of voice of this employee who appeared to be in charge. She did have long braids that were half brown braids and half blonde braids, none of which were tied back.