Popeyes complaint: Incompetency

I placed an online order a few months ago and made the order for drive thru pick up and when I got there, I was told that all online orders had to be pick up from inside the store, when I went inside my order and other orders were not ready, the manager’s excuse was We are short of staff. I went there. I went back earlier this month and bought a large Cole Slaw; they gave me three small cups of Cole Slaw with the third cup half full, after three days I had to throw on cup away. I did an online survey and complained about the drive thru condition, the window does not come all the way out and unkept. I went back to redeem my code May 17 and set in the drive thru line for over fifteen minutes and saw those other cars ahead of me start to drive out, I went inside and asked the manager if her drive thru was close why didn’t she put a sign up, her reply was It’s not close, I’m short of staff.