Popeyes complaint: AWFUL!!!! CUSTOMER SERVICE!

Today will be the very last day that I will visit this location! It is 5 mins away from my home however, I will drive 10 additional minutes! away to visit another location!

Last week, I visited this location on my lunch break around 1:30pm. The drive-thru line was long so, tried to go inside only find out the doors were locked! i got back into my car, got in line, and called inside to speak to someone. I was told that the lobby will be closed until 3:00 when the next shift arrives! Finally reached to speaker to order, I had 2 orders, but was told unless both orders were being paid for together, I could not make 2 orders. I informed the person I had cash for and a card for the other. I was RUDELY told separate orders were not allowed at that time! I just drove off!

Fast forward to today, I tried to go there again! on my break, biggest mistake ever! line wasn’t that long this time. I ordered the original chicken sandwich combo with a coleslaw and a dr pepper and an original flounder fish sandwich meal with a coleslaw and dr pepper. Simple you would think! Get to the window, pay for my order only to be told to pull into a parking space to wait for my order! I asked how long it would take, THEN and only THEN I was told it will take 7 mins! for the fish to cook! I told the cashier had I been told that when I placed my order, I would have ordered something else. I pulled into a parking space at 2:14, I was due back to work at 2:30! At 2:22(8mins later), I walk in to check on my order! On to see another furious customer whom was told to pull into a parking lot checking on his order as well! He said he had been waiting 15mins for a fish sandwich and also said had he known, he would have ordered something else! We saw the sandwich maker moving very very slow! make about 7 sandwiches, number the bags, place sandwiches in the bag yet still, our order was not made, I spoke over the counter and said I think ya’ll forgot that I was waiting for my order! the cashier stated that it was being made now! I finally saw the manager walk thru but received no acknowledgement until she heard me say I was going to file a complaint! The she decided to ask was everything ok! I told her know and informed her of the issue, The cashier told her they were making the order. i told her at this point, it’s not about it being made it’s about the length of time I has been.

Final got my order and left out of the store at 2:35!!

I am furious! I think they park cars so it doesn’t show just how long it is taking for orders to reach the customers! I will NOT be going back to this location until some improvements have been done! I think this store needs to be closed and some training need to be done! I have been to other locations and this is NOT have the other locations conduct business! Like the saying goes, ONLY in our neighborhood! Unfortunate but true! Also, the other complaining customer also stated he will not be returning to that location!