PoliceAuctions.com complaint?

Do you have a dispute or a bad customer experience with PoliceAuctions.com? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The PoliceAuctions.com customer service number in the US is (714) 556-4900, and the support ticket form is on its website, linked in the contact details at the top of this page; the support desk works Monday to Friday during Pacific business hours and usually answers a ticket within a business day. PoliceAuctions.com publishes no support email, so use the ticket form for anything that needs a written record, with your account email, the auction or order number and the date of the charge.

Membership charge you did not sign up for? Start your complaint here as well: we push it out to PoliceAuctions.com by email, social media and printed letters.

To cancel the Diamond Club at PoliceAuctions.com, log in to your account on the website and stop the renewal there, or send a support ticket asking for the cancellation with your account email and the date; the thirty-day plan renews automatically until it is stopped, while the yearly plan does not renew, and the terms put them at $12.95 per thirty days and $69.95 a year. Cancel before the renewal date, screenshot the confirmation and check the next card statement, because the membership is what most charges on this site turn out to be: the auctions themselves are open to members without a paid plan, and only the database of government auction listings and unclaimed-money records sits behind the paid tier. If a charge arrives after the cancellation, send a ticket with the cancellation date and ask for the refund in writing.

Charged for a membership after you canceled? Put it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

No. PoliceAuctions.com states in its own footer that it is not affiliated with any local, state or federal government agency; it is a privately owned site, run by Serrf Corp. of Costa Mesa, California, that sells its own jewelry, coins and collectibles in no-reserve auctions and sells a paid membership giving access to a database of government auction listings held elsewhere. An item bought on the site therefore comes from Serrf Corp., not from a police department, and a government auction found through the database is run by that agency on its own terms. Before paying for the membership, read what the sign-up page promises the database contains and keep a copy of it, because the description and the renewal terms on that page decide any later dispute over the charges.

PoliceAuctions.com accepts returns within seven days with a return authorization (RMA) number requested from support, and the buyer pays the return shipping; items go back in the condition received, with the RMA number on the package and by a tracked service, because the tracking is the only proof the return arrived. Ask for the RMA on the day the item arrives if it differs from the listing, photograph it next to the listing before packing it, and keep the shipping receipt until the refund shows on the card.

Nothing has been reported about PoliceAuctions.com here yet. Our research shows what typically goes wrong at online auction and membership sites: memberships that renew and keep charging, cancellations that do not stop the next charge, items that differ from the listing photos or stated grade, slow shipping after a won auction, returns refused outside the short return window, and confusion over whether the site is a government auction.

Won an auction and the item differs from the photos? Be the first to report it: your case opens the record for the next bidder weighing a one-dollar opening bid.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of PoliceAuctions.com through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with PoliceAuctions.com can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.