PokerStars complaint: Missing funds

Name: Missing funds
Item: PokerStars
Rating: 1
Author: Mark

Open 22 May 2023 113 views Gambling

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Filed 22 May 2023 by Mark

I had £42 in my poker stars account. When I logged on in March it was gone.
Customer service told me I had lost it playing Baccarat. I have never played baccarat in my life.
They have frozen my account and refuse to refund me.

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Case details

Status: Open
Company: PokerStars
Filed: 22 May 2023
Rating: 1/5
Desired resolution: By refunding the money they say was either gambled or was lost due to my account being hacked. This should not have been possible, as I use a fingerprint.
Problem: Balance vanished, account frozen
About: poker account balance
At stake: £42

Progress

Filed
Company notified
Company replied
Resolved

22 May 2023 Complaint filed and published
22 May 2023 Message from Bizzy: we notified PokerStars about this complaint.

See all 47 PokerStars complaints

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