My complaint:
Greetings,
I recently joined pokerstars on 12302022 because their website said that they’ll match my bonus for 600$ with 3 deposits. Because of this, I deposited 500$ but they never provided the 500$ bonus match and continued to give me confusing information on the email. I requested live support which they don’t offer. So, I wanted to withdraw my money and they wouldn’t let me withdraw saying that I will lose all my bonus and winnings if I withdraw my deposit and they forced to keep playing for redemption points.
I stayed up 3 or more nights wanting to complete this and withdraw my money. I made 3000$ and wanted to withdraw my 3500$ as I worked hard and wanted to keep my winnings to sustain my living. But they continued to block my withdrawal and forced me into compulsive gambling by threatening to keep my money. Then I had to deposit another 750$ on 01122023 to recover my 3500$ I lost because they wouldn’tlet me withdraw. Now I’ve lost my own deposits of 1278$ and my winnings of 3000$ total 4278$ because they wouldn’t let me withdraw and forced me to keep making redemption points against my will.
I emailed them number times about this but they fail to respond. I want a file a claim for cheating by blocking my withdrawal and making me lose all my money when I wanted to be responsible to withdraw, they imposed irresponsible gaming by blocking my withdrawal and by threatening to confiscate my bonus and winnings.
I have sent them many emails but they haven’t responded and continue to block my withdrawal.
Please help me get my 4378.05$ back from them. 4278$ loss they forced me to play irresponsibly and 100.05$ which they are still not letting me withdraw.
They let me continue to deposit despite my request to revoke playing games until I receive my rightful refund of 4278$, but they don’t let me withdraw my money.
I request that you please help me in getting my refund of $4278 from pokerstars and request then to let me withdraw my complete $4378.05 and to exclude me from their website after my refund and withdrawal of complete $4378.05.
I have emailed them numerous times but they haven’t responded. I have also emailed NJ Gaming Commission. I’m helpless and I hope you can help. Please help me get my money back.
Suggested solution:
I request Pokerstara to please refund my $4278 and further request them to let me withdraw my complete $4378.05 and to exclude me from their website after my refund and withdrawal of complete $4378.05.
