Pokémon GO complaint?

Do you have a dispute or a bad customer experience with Pokémon GO? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Pokémon GO customer service runs through the help option in the game's settings and the Pokémon GO help centre from Scopely Explore, linked in the contact block at the top of this page. Scopely Explore took over the game from Niantic, so support and account questions now go to Scopely Explore. Give your trainer name, the email address of your login, your device and, for a purchase, the receipt with its order number.

PokéCoins charged and not credited? Start your complaint here and we push it out to Scopely Explore by email, social media and printed letters.

Refunds for PokéCoins bought in Pokémon GO go through the store that took the payment: Apple, Google Play or the Samsung Galaxy Store, each with its own refund request. For Web Store purchases and questions about an item or ticket bought with PokéCoins, contact Scopely Explore through the help option in the game. The game's terms say sales of virtual money and goods are final unless the law requires otherwise, so set out exactly what went wrong, such as coins that never arrived, a duplicate charge or a ticket for an event that did not work as sold.

Ticket that did not work as sold? We help you write the refund complaint in minutes through our complaint process, with the receipt and the event details in place.

If your Pokémon GO account is suspended or banned, read the notice for the reason given, then use the ban appeal route in the Pokémon GO help centre with your trainer name, the login email and anything that supports your side, such as screenshots or receipts. The Scopely Explore terms and player guidelines are the rules the account is judged against, so answer the specific reason rather than writing in general terms.

Account suspended with PokéCoins on it? Open the case with us: our trained AI keeps coaching you on what to reply and when to push again.

To recover a Pokémon GO account, first sign in with each login method you might have used before, because signing in with a different method can open a new, empty account. If that does not bring it back, contact support through the Pokémon GO help centre with your trainer name, the login email, roughly when you started playing and recent purchase receipts.

Once you are back in, note which login the account uses so the next phone change goes smoothly.

No. Scopely Explore, which runs Pokémon GO, says it never asks for your login details, and offers of free in-game currency or other advantages in return for them are always fake. Unofficial apps that ask for your login or Google token can expose the account, and using them can get it permanently closed.

Nothing has been reported about Pokémon GO here yet. Our research shows what typically goes wrong at location-based mobile games: PokéCoins charged but not credited, event and in-person tickets that do not work or are refused a refund, accounts suspended or banned, logins lost after a new phone or a change of sign-in method, and Web Store bundles that do not reach the account.

Logged in on a new phone and found an empty account? Be the first to report it, and your case opens the record the next Pokémon GO trainer locked out the same way can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Pokémon GO through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Pokémon GO can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.