My complaint:
Hi,
Please find the documents in the attachment relating to this specific matter with PNC Bank. The attachments are statements from my checking and savings.
To be clear again. I have never used this account; which means I have never wrote a check, use a credit or debit card nor an ACK. I have never used this account for any transaction from since I made the initial deposit.
I found out that the accounts were in fraudulent distress when I went to the bank to inquire about moving my money to a high yield saving account. I was told that there was a ACH withdrawal on the account to which I immediately told Ms. Shaylah Moore, the account specialist, to file an fraud investigation into that transaction. She then told me that there was more transactions on both my saving and checking accounts.
About a week on into the investigation an officer of the PNC bank called me asking if I authorized a check payment. I quickly said no and asked the office of the bank to get the name and other information of the persons. He said that he would call me back but did not.
Called and returned the bank several times after but the dilemma becomes worst. The bank essentially told that I was on my own and that I would conduct my own investigation. I refiled the claim this, a third time since and this is the stage at which I am in the process right now.
I hope that some assistance can be had to resolve this issue.
Thank you,
Kouto Anyika
Suggested solution:
The complaint will be resolved when all my money is deposited back into my accounts.
