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Pick n Pay complaint: Failure by Customer Care Dept to resolve complaint

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Filed 3 Oct 2023 by Kurt

I bought a SK movie ticket with Smart Shopper points at the stores SS kiosk,but never received the ticket voucher code.I called Customer Care after after I had gone to the store customer care desk to try and resolve it..After explaining the problem to the Call Centre agent,she transferred me a manager,who ly transfered me back to another call centre agent to start the query all over again.

He put me through to the IT Dept complaints desk,who don’t deal with customers.At least he,Mr Swarts tried to help,but couldn’t and advised me to go back to the store.In total over 21 minutes of peak airtime wasted on a clearly incompetent customer care Dept..

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