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Peloton complaint: Poor response to recall

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Filed 26 May 2023 by VEronica

Peloton recall on seat post for original bike. They say stop riding but contradict themselves by giving replacement priority to those of a certain height and weight. If everyone should stop riding the priority makes no sense. Further my spouse and I purchased bike a few months ago as shared riders but I used my credit card so am considered primary acct holder. Well I don’t make height nor weight for priority replacement but my husband does yet Peloton completely ignores this saying only my height and weight count. The worst customer service I have ever encountered.

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