Payoneer complaint: Payoneer did not transfer my money

I had an amount in my payoneer account that I transferred to my bank account on 27th of July 2023 with the amount 208.50 USD. After 10 days I did not receive the amount in my bank account so I reached Payoneer customer support. They asked for a bank statement to prove that the amount did not enter my bank account and I shared with them a copy of my bank statements that did not show this amount. They shared with me a swift code on the email (Not an official) Swift Copy documents. I shared this with my bank and they told me that the transaction had been cancelled for this reason Payment has been cancelled due to non-receipt of cover funds. I told Payoneer about this and they told me it would take up to 3 weeks to receive the amount again. After tons of emails, they mentioned that they did the transfer again on the 22nd of August 2023. I did not receive the transfer as well and got back to their support they shared another swift copy in the same way and when I shared it with my bank they told me the same reason for cancellation that the Payment had been cancelled due to non-receipt of cover funds. Payoneer this time requested another bank statement of my bank account and an official document stating the reason why this transfer did not enter my bank account. I shared all of the documents with them on the 10th of September. and they replied that they would take another 3 weeks to investigate this matter. After the passing of the 3 weeks, they are sending me again the swift copy of 22nd of August and telling me to go and check with the bank. However, I already did in the beginning of September and they told me that that’s it go and share this with your bank in order to locate your funds. However, I told him that I officially sent them my bank statements that mention that there have been no funds received from their side from the 26th of July till today and shared with them the email that I got from my bank that the amount will not already enter my account as it has been canceled due to Payment has been canceled due to non-receipt of cover funds. Their customer support has been not replying to me and they don’t want to let me speak with any of their managers to solve my problem I have been literally emotionally damaged and stressed financially because of them my amount did not reach me for almost 2 months. and they keep manipulating me giving me the same answers and ask for documents that I have already sent and they don’t help.