Parkdean Resorts complaint: Unable to use facilities
Filed 2 Aug 2021 by Karen
Went on holiday as a family of 8, rang before we went to check this wouldn’t be a problem, assured it was fine. Had to queue for an hour to get into restaurant to be told at door we could not sit at same table. Queued for over an hour at the showdome for the evening entertainment to be told it was groups of 6 only. While l appreciate covid restrictions are still in place in Wales why tell us it would be alright? Complained at reception the next morning, nothing was done. In the five days we were there we saw no entertainment and could not use restaurant. We did ask for the outdoor heating to be put on to be told it was broken! A totally miserable holiday with very tearful grandchildren.
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