Parkdean Resorts complaint: Poor Service

The Caravan was dirty upon check in.
We were amazed and disappointed to see that the cleanliness of the Caravan wasn’t checked prior to our check in despite the current COVID situation.
We found dirty used tissues under the seat cushions.(Please see images attached).

We are currently looking after Three vulnerable children in our care who have ongoing incontinence issues.
We requested for an extra Duvet on the second night of our stay.
We spoke to Security Staff via telephone call as the Reception was closed upon arrival.The Security Staff member was very unhelpful , rude and told us that there was nothing She could do, swiftly took our details and hung up.

The following day we were given Pillow cases and sheets instead of requested Duvet.
We complained once again to the Reception Staff and subsequently the extra Duvet was sent the following day very reluctantly.
The children had to use the smelly Urine stained Duvets for 3 nights!!.

This kind of poor Service given was totally unacceptable and extremely unfair to be treated in this manner throughout the duration of our much deserved holiday.

We complained to the Reception about our problems including the Bathroom Door Handle which is broken and does not lock.We’ve constantly have had to knock for help from Family members to open the door externally due to this issue.
We’ve had to do this 247 throughout the duration of our stay to date.
We were promised that somebody from the Maintenance Team would be sent out today ( 28821 ) to rectify the problem.Unfortunately no one showed up to fixrepair the Bathroom Door Handle.

The “Dodgy” Toilet seat in the Main Bathroom was causing extreme discomfort for all using the Bathroom.This problem was also brought to the attention of Reception and once again our request fell on deaf Ears.
The fold away Sofa Bed also requires attention.

We pre booked our sessions for outdoor Pool for each day of our stay.Unfortunately only was able to use the session once during our stay due to other children jumping and diving in to the Pool causing danger of injury to our children and themselves.
This unacceptable behaviour continued in the Pool despite Life Guards who simply sat their watching and did not intervene in order to STOP the unrulydangerous behaviour causing us to come out of the Pool altogether.
We didn’t return to the Pool again during our stay unfortunately for the above reasons.
Hope you can understand our situation.

The heating Lounge Heater requires attention as could not operate either.
We’ve not had any response from Pardean Weeley Bridge Holiday Resort whatsoever despite making our complaint and therefore have decided to cut our holiday short and return home earlier than planned.
We’ll be checking out on Sunday 29th August 2021.