Parkdean Resorts complaint: Overbooked camping!!!

I arrived for a weekend of camping with my family on the 24072021 we arrived at the ty mawr site at approximately 15:00 and checked in smoothly. The lady on reception stated that there was no pitch allocation for non electrical camping but we must ensure we were 2 metres away from the next tent to ensure Covid guidelines were adhered too. We set off to the non electrical camping area and we’re instantly horrified at the sheer volume of tents. We drove around the site and were unable to find any space never mind a area that followed the current guidelines I pulled over in the lay by to decide what could be done when a warden van went past I asked the workers where I could go and there response was “it’s a free for all just find anywhere”. On looking round I found a free space which was on a slight hill within the designated area and proceeded to set my tent up. After an hour in and putting in the last peg two different wardens approached me and one being the warden supervisor called Alan who was extremely rude. Alan abruptly told me to take the tent down, I explained there was no where else on the campsite and the site looked over booked due to the sheer volume of tents and cars. I also explained to Alan the conversation I had previously had with other warden that told me just to find anywhere and did not point out that I was unable to go on the hill and furthermore there was no barrier preventing anyone accessing the hill and neither was there any signs stating the hill was prohibited. Alan was extremely unprofessional and unsuitable to his role as supervisor as he informed us this situation has happened several times previously however no sign has been put up to prevent people from pitching in this area which is a simple task to carry out. To cut a very long and very disappointing experience short me and my family were told we had to vacate the premises within 1hr leaving my children very distressed as they were looking forward to there stay and not even an option of a refund was granted. I am solely disappointed with my experience of park dean resorts.