Parkdean Resorts complaint: Overall Poor Experience

We wanted to let you know about the experience we had at your Park Dean Holiday park in Tunmel Valley by Pitlochry. It was really not a great experience from start to finish. To start with, just 2 hours before arrival we were informed through text that no onsite entertainment or restaurant would be running. When you are 10 miles from the nearest place, this was disappointing and started the holiday off on a downer. Then, when we arrived the caravan really was not very nice. Cleaning left a lot to be desired, toe nail clippings and crisps left on the floor from we presume the last guests. Also a funny damp smell in main living area. Next was the water going off for Wednesday and Thursday. As a disabled guest with colostomy bag amongst other illnesses, a shower is essential, yet 2 days running there was a lack of water in the upper park while people at the bottom of the park are out washing their cars and the swimming pool was still running. When we went to speak to the manager, we were given a couple of bottles of water to drink. In the end we came home a day early. Really poor show.