Parkdean Resorts complaint: Not what we expected, severely disappointed and summer staycation ruined

We arrived on Friday evening and were immediately surprised that there wasn’t any parking directly
next to our caravan. We had to therefore unload our child, pet and luggage and walk a couple of minutes before we even got to our caravan. Appreciate, this is minor but from a previous stay at a Parkdean resort we had parking directly outside our caravan door, which makes unloading much easier and less stressful after an already long journey.
We eventually find our caravan to be welcomed to cigarette butts all over the path entrance. Also the wooded area the caravan looked on was very secluded and looked to be a public footpath, which didn’t seem as secure. People who had to access the other caravan next to us had to walk past directly next to our lounge windows back and forth to get to their car etc providing little privacy.
We get to the caravan entrance door and can see there is a sign stating the caravan has been cleaned but also a sticker on the door stipulating no dogs are allowed. Yet we had paid extra for our pet to be with us. So as soon as we got I inside, I had to call Parkdean to check if this was correct or not. I was advised it was fine and to ignore the sign but it’s the inconvenience of having to make a call when again you are trying to unpack and get sorted.
The caravan itself was awful, we were welcomed immediately with a bad almost damp smell. The caravan was rundown, poorly maintained and dirty and absolutely not deep cleaned to ensure cleanliness standards required to safeguard against Covid-19.
The sofa and soft furnishing were tired. You couldn’t sit in one corner of the sofa as it had no support and made you feel like you were going to fall through. I had to take the spare bedding and cover the sofa in that to make it more bearable to sit on.
The floors didn’t feel clean, we had to keep our shoes on to feel comfortable, as the carpets were imbedded with white dog hairs (our dog is a black Scottish Terrier which rarely shed).
The bathroom floor lino was really poorly fitted, with gaps all around the shower and toilet. Not protecting the floor from getting wet and making the bathroom look really scruffy. The fans in the bathroom and kitchen were also thick with dust. The shower sealant is also coming away in parts and stained with mildew.
The carpet was coming away from the door grips from the door of the main bedroom. The bedroom curtains were covered in either black mould or mildew and should be replaced immediately. There was also obvious splash marks on the bedside headboard.
The second bedroom had cobwebs hanging from the ceiling. There was grubby dirty marks all over the walls all over the caravan. Bed linens although had been washed, had like pen marks on them.
I had to wipe the kitchen down again to make sure it had been adequately cleaned before I dared unpack anything, never mind prepare food. The kitchen floor didn’t seem clean and there was also stains round the cooler. The kitchen roller blind was shocking, it was filthy and also stained, I didn’t even want to touch it. The door panels were also filthy and covered in thick dust.

We arrived later on Friday evening, too late to ask to be moved if that was even possible giving the site was likely sold out.
We stayed Saturday to avoid disappointing our child who has been looking forward to this break but stayed out of the caravan for as long as we could as as we just didn’t feel comfortable or clean in there. We have now left early Sunday morning (a day earlier than planned) as we couldn’t bare another moment in there. We couldn’t relax or feel comfortable or clean, in a place that Parkdean promotes as being all of those things. We even had activities booked on Sunday for my son, which he’s now missing out on because we’ve had to come home.

I appreciate this is a caravan break but the cleanliness standards were not acceptable, given we are still very much in the Covid pandemic and with facilities like this where there is a high turnover of guests, it’s just unacceptable. Poorly maintaining your facilities is also perpetuating an environment perfect for spreading the virus. I’d also assume since Covid the caravans would have hand soap to ensure the cleanliness of guests is also maintained during their stay and when using facilities. And not just trusting people take soap sanitisers, which we fortunately did. It’s also not clearly stipulated on your check instructions that it’s required.
For a little holiday break we have been very much been looking forward to, we are nothing but disappointed. We have previously stayed at another Parkdean resort which was a brilliant standard and truly felt like a home from home. But this was unacceptable and from second we arrived we couldn’t wait to leave.