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Parkdean Resorts complaint: Newquay caravan park

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Filed 4 Sep 2021 by Chelsie

Hi I have just come back from a week away at Newquay caravan park. From the moment we got their it was a problem, the caravan was cleaned to very low standards, icelolly sticks cutlery lying around From the last persons stay, food pitted into carpets, then on the evening went to the club house for a burger, they was only pizza on the menu due to no staff it was Cooked very poor, that was the only thing on the menu for 5days of our stay, no breakfasts been served or anything, I was still receiving emails from park resorts saying to come try the new menu which is false advertising, the staff told me that park resorts should have emailed us during our stay to explain what was going on and we didn’t receive anything other then false information. The the toilets were absolutely disgusting, hand dryer off the walls, no soap dispensers, this was like it for 2 days till I actually complained myself to the staff. This holiday cost us as a family £1199 would rate it. as a 2 holiday worth maximum £500.. I’m absolutely disgusted in my stay here! The same rubbish was in the soft play area all week was filthy which meant it was not suitable for my 2 year old son.

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