Parkdean Resorts complaint: KIDS TOTALLY BORED

I recently hire 2 caravans as a surprise for my sons and grandchildren. The caravan itself was nice and clean, however there was a shortage of crockery and cutlery (which did get resolved on complaining).

When attempting to book activities we were told they are all fully booked!
Reasons given: Not enough staff to supervise! Everything is already booked!
We did manage to book something that we had to pay £7 per child, but when the time arrived, it was cancelled.

I went to reception to complain and was told the manager is not in. I left my name and that of my son along with caravan numbers and asked if we can be informed when he arrives or if he can pay us a visit. Nothing happened!

A few days later, kids totally totally bored now, my son found the manager and said a lot of money has been spent at a site where it was advertised kids activities but nothing is available.

The children’s arcadegame area was so antiquated in this day and age of ipads etc. and thousands of tickets for a tacky soft toy was their reward.

Again reasons given: Manager only been there 2 weeks and has a lot to sort out. Site has owners who insist on first bookings option. Big site with a lot of people. Eventually we were allowed a few short swimming sessions, but that was it. However 13 yrs old even though good swimmers, even though staff at pool side, were not allowed in the pool without an adult.

Well I am sorry, but all of this is ridiculous. I am a pensioner and saved hard to afford this surprise for my family. We were all very disappointed.