Parkdean Resorts complaint: FALSE IMAGES ON LINE OF A CARAVAN

HELLO.
I AM SORRY TO BOTHER YOU WITH THIS COMPLAINT. BUT I HAVE TRIED RINGING WRITING TO HEAD OFFICE.
WE HAD BOOKED TO STAY AT WHITLEY BAY 7TH -11TH JUNE ( THAT CARAVAN WAS LOVELY THANK YOU) BUT WE DECIDED TO TRY STAY FOR LONGER THAN FOUR NIGHTS AT THIS RESORT, SO WE TRIED RINGING THE RESORT – BUT DUE TO COVID THE TELEPHONE LINES WERE BUSY.
SO I WENT ONLINE LOOKED AT ALL THE INFO ABOUT CARAVAN ACCOMODATIONS, THE PHOTO’S AND DETAILS OF THE CORBRIDGE CARAVAN LOOKED GORGEOUS, SO I BOOKED THAT TO STAY FROM 11TH JUNE -14TH . WHEN WE WERE SHOWN INTO THE VAN WE WERE TRULY SHOCKED , IT WAS DREADFUL AND NOTHING LIKE THE WONDERFUL WRITE UP ONLINE. THE CURTAINS WERE HANGING OFF, LIGHT SHADES FROM CEILING LIGHTS KEPT FALLING DOWN, ONE BANGING MY HEAD. ARCHITRAVES FROM DOORWAYS COMING APART ETC. I HAVE KEPT MY PHOTO’S ON MY IPAD AND ALSO THOSE SHOWN ONLINE. IITS A SHAME AS WE HAVE HAD LOVELY HOLIDAYS NORMALLY WITH PARKDEAN, BUT THISREALLY SPOILT OUR HOLIDAY. WHAT CAN YOU DO??