My complaint:
HELLO.
I AM SORRY TO BOTHER YOU WITH THIS COMPLAINT. BUT I HAVE TRIED RINGING WRITING TO HEAD OFFICE.
WE HAD BOOKED TO STAY AT WHITLEY BAY 7TH -11TH JUNE ( THAT CARAVAN WAS LOVELY THANK YOU) BUT WE DECIDED TO TRY STAY FOR LONGER THAN FOUR NIGHTS AT THIS RESORT, SO WE TRIED RINGING THE RESORT – BUT DUE TO COVID THE TELEPHONE LINES WERE BUSY.
SO I WENT ONLINE LOOKED AT ALL THE INFO ABOUT CARAVAN ACCOMODATIONS, THE PHOTO’S AND DETAILS OF THE CORBRIDGE CARAVAN LOOKED GORGEOUS, SO I BOOKED THAT TO STAY FROM 11TH JUNE -14TH . WHEN WE WERE SHOWN INTO THE VAN WE WERE TRULY SHOCKED , IT WAS DREADFUL AND NOTHING LIKE THE WONDERFUL WRITE UP ONLINE. THE CURTAINS WERE HANGING OFF, LIGHT SHADES FROM CEILING LIGHTS KEPT FALLING DOWN, ONE BANGING MY HEAD. ARCHITRAVES FROM DOORWAYS COMING APART ETC. I HAVE KEPT MY PHOTO’S ON MY IPAD AND ALSO THOSE SHOWN ONLINE. IITS A SHAME AS WE HAVE HAD LOVELY HOLIDAYS NORMALLY WITH PARKDEAN, BUT THISREALLY SPOILT OUR HOLIDAY. WHAT CAN YOU DO??
Suggested solution:
THE CARAVAN SITE DID TRY TO HELP - BUT BECAUSE ALL THE CARAVANS WERE FULLY BOOKED WE COULDN'T BE MOVED. BUT THEY AGREED IT IS WRONG TO DISPLAY FALSE IMAGES ONLINE AND THEY WERE GOING TO CONTACT HEAD OFFICE THEMSELVES ?? I HAVE WRITTEN PERSONALLY TO THEM ALSO.
SO EITHER HEAD OFFICE,OR CUSTOMER SERVICES SHOULD HAVE GOT BACK TO ME AND ATTEMPTED TO PUT THIS RIGHT, AS WE WOULDN'T WANT ANYONE ELSE TO SUFFER AS WE DID. ALSO WE WOULD LIKE SOME COMPENSATION OURSELVES PLEASE FOR UPSETTING US AND SPOILING OUR HOLIDAY. THE VAN WAS TRULY SHOCKING AND WANTS TAKING OFF THE SITE.
THANK YOU FOR YOUR TIME, WE DO HATE TO COMPLAIN.
I HAVE PHOTO'S ON MY IPAD, BUT IM NOT SURE HOW TO TRANSFER THEM TO YOU. SORRY I CAN GET THEM PRINTED OFF SENT TO YOU
