Filed 25 Jul 2021 by Sharon
I arrived at Carmarthen bay on the 19th July staying in a caravan. Gwenllian C44
The duvets in the wardrobe to be used in the living area had blood on both. The hun still had bottles of alcohol in them so as not to complain we worked around this as didn’t want the start of the holiday ruined. The entertainment venue had one fire exit stating staff only no entry. The measures for drinks if ordering large or regular where the same and when questioned were advised well that’s the measures. Woke up One morning no hot water texts to say then a handy man came sorted the water but then asked if our WiFi was rubbish we replied yea and thought this was the norm to be then told tht someone must of punched the adapter and he’d sort it we then said about the duvets he stated he’d sort it. No one came. Friday eve unable to get a seat in the restaurant was told it would be around a 2 hour wait as it was a meal for a birthday celebration we asked would there be anywhere local to go was given a pubs name the red lion upon ringing them it was over 30 minutes drive away!! Then managed to get back to the camp as no tables available at the so called red lion!! Managed to get into the boat house. Ordered via the ap 2 out of 3 meals came first sat and waited for another meal for 20 minutes asked about the meal was told a delay I then asked for them to take the 2 meals that had already arrived back to the kitchen and bring them all out together then the missing meal turns up. The 2 earlier meals now cold!! Got a person out of uniform who said she was the manager who gave us the money back for the meal That was late back!! The food was terrible the steak was so salty and chips I’ve thrown better out!! The fish was soaked in grease and over cooked. When told a shrug of the shoulders from the staff.
Birthday celebrations ruined.
Saturday night queued for 25 minutes to have a bar Erwin shout at the large line in a ride and abrupt manner to social Distance when NO 2 meter marking on the floor no way of queueing shown. She even had glasses in her hand. Then at 7:50 the so called entertainment manager walked past and when asked about the bingo tickets sales abruptly said “yea not selling anymore it’s gone into the link system abruptly and rudely. “ I then decided to cut the holiday short and leave this morning. I dropped the key to reception to comment and ask for the complaints procedure to have the receptionist argue with me and tell me that I was wrong and the booking for swimming is clearly online to pre book. I told her a general swim wasn’t and we’d been misadvised about how to book.
The swimming you can’t use the changing areas but your not told you have to arrive in a swimsuit and leave soaking in your towel!!!
The customer service is disgusting the weights and measures need to attend in regards to the soft drinks being served. The chalets look like a rough council
Estate with gangs the cleanliness of the caravans and the so called enhanced checking obviously doesn’t happen.
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