Parkdean Resorts complaint: Dirty Covid Fulled Dive

When we first arrived we had been put in a van £250 cheaper than the one we booked and nobody was bothered. Numbers of unanswered emails, the manager did admit this eventually and supposedly escalated it! This was followed up by a fictional email which stated none of the information we discussed or any acknowledgment of their mistake. I emailed back to get an out of office (surprisingly out of office until we left the site).

The site was dirty and a number of the bar staff said they were severely understaffed due to colleagues having to isolate (been in contact with somebody with covid).

My girlfriends mom asked the assistant manager about this and he laughed it off whilst also telling her that the van we got was luck of the draw! When I book something I expect what I’m paying for so luck of the draw really doesn’t cut it.

We arrived back on Saturday and 8 out of the 11 people in the party including children and my pregnant girlfriend all have tested positive for covid. I have reported this and was going to get yet another call back, which surprisingly didn’t happen.

Parkdean’s Ruda site is a dirty hole. The company are not taking the duty of care of their staff or customers seriously.

As for customer service, it just seems to be something mention a lot on the recorded message when you call them.

If you look at the reviews on there website for Ruda 90% use the phrase tired and dirty. If customer service was something the company take seriously then somebody from head office would have been there on a secret weekend break to check on the lack of cleanliness of the site. A long time ago.