Filed 5 Aug 2021 by Vicki
We’ve recently been to Parkdean Sunnydale in Saltfleet.
The caravan, Snowdrop, was brand new in 2020, last year. We had booked for July 2020 it was cancelled by Parkdean. We rebooked for Easter 2021, this was also cancelled so we booked for 26th July 2021.
We expected it to be busy as it was school holidays but didn’t expect the site to be full of ‘travellers’ with children aged approx 4 to teenagers running around the park playground at 11pm shouting, swearing being rude insolent when asked to keep the noise down.
When we checked in with my son, daughter in law 2 grandchildren at 4pm on Monday 26th July, we went to the caravan it was filthy. Dirty windows, cupboard doors, floors, showers, sinks, toilets, extractor fan, finger marks on mirrors, toothpaste splashed on wall behind sink, dining chair with brown stains, skirting boards waste bin lids. By the time we had checked everywhere customer services was closed.
The following morning I went to customer services to report the condition of the caravan also to ask why we had no water. I was told that there was a leak in the park water would be back on at 1pm, also did I want a cleaner to clean the caravan. I said yes a lovely lady came mid afternoon did the best she could but the showers still weren’t very clean, our toilet was still stained brown all the rest still dirty. She told us that Parkdean cannot employ cleaners as no one is applying for the vacancies.
If the caravan was new last year our holiday was cancelled again at Easter, there can’t have been many people stayed in it since lockdown was eased, but it looked old tatty.
There wasn’t enough seating area to watch tv so my husband I had to sit on our bed, there was only 3 chairs around the table but the caravan was supposed to accommodate 8 people.
The water didn’t come back on at 1pm or anytime that day but came on mid afternoon on the Wednesday. We had been without water for 48 hours, having to get only 1 bottle of water which we were allowed from the bar.
We went to the club for dinner on the Wednesday had some drinks my sons glass was covered in lipstick, he asked for a fresh glass the bar staff were going to pour it into another glass, my son said he wanted another drink as it could be contaminated, which they did but had no ice left.
There was litter strewn all over the park including discarded face masks.
The whole holiday was a living nightmare was supposed to be a celebration for my 60th birthday, it is also the only holiday we will all get this year due to circumstances. My son family were ready for coming back home on the Wednesday if we hadn’t had water put back on.
I even emailed Anglian water to ask what the problem was. The replied saying as far as they were aware all issues were resolved to enquire at the park.
I have photos of all the issues.
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