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Parkdean Resorts complaint: Brown water

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Filed 7 Sep 2021 by Kylie

I stayed at the parkdean resort on the 28th august for 6 nights. I was very disappointed. My main issue was having brown water one of the days. Toilets. Taps. Shower. We had no access to clean water. We had been at the beach all day and couldn’t shower. Or even wash our hands after the toilet. Couldn’t have a drink. I rang out of hours and was told I should think myself lucky as some people had no water. I said I’d class brown water as no water. He said well you can shower in it I just wouldn’t recommend drinking it. I said there’s no way me or my children could shower in brown water. He said well that’s down to the individual. No one kept us updated as to when we would get any water. It would of been courteous to at least drop some bottles of water off for us. Clean sheets the following day would of been nice considering we had to sleep I showered. I paid £1069 which is ridiculous now I have been to the park.
I think that the caravan could of been equipped better like a hoover at least. I was on my hands and knees using a dustpan and brush on the carpet all week. Hand soap would of been appreciated especially in the circumstances.
The swimming was absolutely ridiculous. The water looked cloudy. The small pool was ridiculously over crowded tan by young girls who looked very board just letting people in without booking.
We are at the pub on site. The food was cold and things missing off our breakfast. Over all I’m really disappointed especially for the price I paid!

Parkdean Resorts complaint: Brown water
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