Parkdean Resorts complaint: Booking reference – v

We booked with your company to stay at Skipsea Sands Holiday Park. This holiday was originally booked to arrive on Saturday 24th July and we paid a total of £395.00 which included £10 for the cancellation cover in the event of us having to cancel our holiday. I had so problems with work and we had cancel our original booking and we asked to move the dates to October 2nd. I did this online and was told that the cost of our holiday would reduce to £150 but because we had moved the dates then you would charge us £235 administration fee. I queried this at the time but was told that there was nothing you could do. I also contacted your company again just before we came to you on 2nd October only to be told that the £10 fee that I had paid did not cover the transfer of dates and again nothing could be done.

I find £235 administration fee absolutely disgusting and I ask again if this could be looked into. I cannot see how changing dates from one month to another can warrant you charging £235 administration.

In addition to this – when we arrived on site we were put on a pitch which did not have any sunshine and the ground was full of mud and was very water logged. The mud at the entrance to our awning was extremely deep and we had to wade through this to get in and out of our caravan. We also had rats which came inside the awning during the night and demolished our bin and rummaged through our belongings.

We were supposed to be staying with you until Saturday 9th October but due to the conditions we decided to come home yesterday (Thursday 7th October)

I would appreciate if you could look into this further as I still feel aggrieved at the costly administrative fee that we have been charged.