Parkdean Resorts complaint: 8666284

Firstly our check in time was 4pm, 4pm came and the caravan was still untouched we headed to reception and a team came to clean it which meant we got in the caravan at 4:30. For us this clean was way to quick which showed on the inside of the caravan, the floor was filthy and sticky and having watched them go in with cleaning equipment not once was the mop taken inside! The baking tray left in the oven was disgusting and there was stuff under the seat cushions which we noticed when my child dropped her dummy down the seat.
Considering we are just on our way out of a pandemic I would have thought the standard of cleaning would have been a priority.
One of the chair legs were broken which meant one of us couldn’t eat a meal at the table. We did try to upgrade twice to try and get a cleaner caravan which we was willing to pay for but there was no availability.
We ended up leaving at around 9am on the Thursday instead of the Friday because of this.
We have been to Vauxhall a good few times and always enjoyed ourselves and never had complaints however this time we was really unhappy with the standard.