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ParcelHero complaint: Surcharge weeks after delivery

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Filed 4 Mar 2022 by Suzanne

Weeks after sending a package with ParcelHero, they took an extra £50 out of my account without notifying me weeks later. They claim this was due to my package being larger than I recorded and said they needed photographic evidence to prove this wasn’t the case. I managed to get the company I had sent the package with to send the dimensions and they won’t accept that either.

ParcelHero complaint: Surcharge weeks after delivery
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