Complaint: Surcharge weeks after delivery

on 04 March 2022 about ParcelHero in category Parcel Couriers

New complaint
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Complaint resolved
Complaint closed

My complaint:

Weeks after sending a package with ParcelHero, they took an extra £50 out of my account without notifying me weeks later. They claim this was due to my package being larger than I recorded and said they needed photographic evidence to prove this wasn’t the case. I managed to get the company I had sent the package with to send the dimensions and they won’t accept that either.

Suggested solution:

I should be refunded the £50 as I have been able to prove that my measurements for the courier were correct.

Surcharge weeks after delivery
Surcharge weeks after delivery
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