Panera Bread complaint: wrong order

Name: wrong order
Item: Panera Bread
Rating: 1
Author: Mary

Open 30 Aug 2020 226 views Restaurants

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Filed 30 Aug 2020 by Mary

I purchased a whole sandwich and bowl of soup. I received a cup of soup instead of bowl size, however, paid for bowl. I am a loyal customer and this is second time at this location my order has been wrong. Very disappointing.

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Case details

Status: Open
Company: Panera Bread
Filed: 30 Aug 2020
Rating: 1/5
Desired resolution: I would like a credit for the difference at least. Very disappointed and I live to far to return order. I go out of my way to visit a panera as there isn't one close to me. Unfortunately I did not get a receipt in my bag to prove but maybe you can pull up my account.
Problem: Cup of soup served, bowl paid for
About: soup and sandwich

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Filed
Company notified
Company replied
Resolved

30 Aug 2020 Complaint filed and published
30 Aug 2020 Message from Bizzy: we notified Panera Bread about this complaint.

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