Panera Bread complaint: Rude customer service
Filed 24 Aug 2020 by Angela
I am a 65 year old handicapped senior citizen. Using your mobile App I ordered the Soupsandwich Family Feast, and selected a time to pick it up… I was delayed by 20 minutes with the pick up time,but when I drove to the window the assistant (Destiny) took 3 minutes or more to even come to the window, and then when I said I wanted to pick up my order, her reply was rude and said you have to come in As I mentioned, I am handicapped which is why I did not choose to come in, she said she couldn’t find my order and I asked for the manager (Mohammed Faisel) and he too was rude and not helpful. I drove away upset.. I have been a Rewards member for over 3 years and enjoy your food, but I will not be using Panera Bread anymore
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