Panera Bread complaint: Person hung up on me
Filed 9 Oct 2020 by robin
I called to let them know that I ordered and was 1 purchase away from a reward. I asked the girl when I placed my order to take my number. she didn’t do that until I paid. The reward did not show up today and I couldn’t log it because there was no number at the bottom of the receipt like it should have been to enter it into the app. I called and spoke with a woman who informed me that she could not help, couldn’t see what was happening at the window, didn’t know what to tell me other than to call the help line. I also told her that my Panera number as wrong on the receipt so it was probably the wrong person who go the credit. When I asked if there was someone else she told me that it was not her problem, that she couldn’t help me, very nastily, and hung up the phone on me.
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