Complaint: Customer service

on 22 September 2020 about Panera Bread in category Restaurants

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My complaint:

My complaint is about the location in the Feinberg Pavilion. My mom and decided to eat there the other day, however the service was terrible. The staff was ignorant and rude. The bagels weren’t even wrapped up and just thrown in the bag. The bagels came out cold and weren’t even toasted well. They also messed up our order and when I went to get it corrected they refused to give me the correct order and also didn’t give me the cream cheese I ordered. My mom and I will never eat at this location again.

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Justified complaint?

Suggested solution:

Give me a gift card to use at a different location

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