Paddle complaint?

Do you have a dispute or a bad customer experience with Paddle? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Paddle handles buyer questions through its buyer support site, linked in the contact details above, where a virtual assistant looks up your purchase by the email address you used or by the transaction details and deals with refunds, cancellations, receipts and changes to your details. For a problem or a dispute, the Paddle buyer terms point to help@paddle.com. Paddle does not list a phone line for buyers. Have the order number from your Paddle receipt, the email address used at checkout and the PADDLE.NET* line from your statement ready.

Charged for an app you did not expect? Start your complaint here as well, and we push it out to Paddle by email, social media and printed letters.

Paddle charged you because it is the merchant of record for an app, software subscription or AI tool that you or someone using your card bought: Paddle sells the product on the maker's behalf, so its name appears instead of the brand. Card payments show as PADDLE.NET* followed by a name of 2 to 10 characters that the seller picks, by default the first 10 characters of the seller's company name, so it can name the company rather than the app. PayPal payments show as PAYPAL *PADDLE.NET.

To identify the charge, search your inbox for a Paddle receipt with the same amount, or look the purchase up on the Paddle buyer support site with the email address you may have used. If nobody in your household recognises it, tell Paddle and the bank that issued your card that the payment was not authorised, and keep the statement line, the date and the amount.

To get a refund from Paddle, request it on the Paddle buyer support site, where the virtual assistant finds the purchase by your email address or transaction details and takes the refund request, or write to help@paddle.com with the order number. Because Paddle is the seller of record, the refund runs through Paddle rather than through the app maker. Say what you bought, when, what went wrong and the amount you want back, and keep the receipt and screenshots of the problem.

Refused a refund you believe you are owed? We help you write the complaint in minutes through our complaint process, with the receipt, the dates and the reason set out in order.

To cancel a subscription billed by Paddle, use the cancel option on the Paddle buyer support site, which finds the subscription by the email address you used, or cancel inside the app if the app maker offers that. Deleting the app does not cancel the plan. Keep the cancellation confirmation and note the date, because a charge after that date is the evidence for a refund.

Charged again after cancelling? Open a case with us: our trained AI keeps coaching you on what to send Paddle and when to push again.

Nothing has been reported about Paddle here yet. Our research shows what typically goes wrong at software resellers that act as merchant of record: charges on a statement that buyers cannot match to an app, trials that roll into a full subscription, subscriptions that keep billing after cancellation, refund requests passed between the app maker and the reseller, and missing receipts or licence keys.

Charged by PADDLE.NET* for a plan you thought you had cancelled? Be the first to report it: your case opens the record for the next Paddle buyer who finds the same line on a statement.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Paddle through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Paddle can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.