Opodo complaint: Customers serviceRefund money
Filed 15 Aug 2022 by Nijole
24012022 my flight LONDON TO Gasipasa has been cancelled by airline because of snow in Istambul, I contact to Turkish airline they emailed me that have to contact to travel agency Opodo I contacted them they said I have to wait 6 month to refund money I contacted after 6 month they said I have to wait to another 1.5 month and they refund my travel money I contacted after that time they said they don’t have authorisation to refund my money from Turkish airlines
I said that was authorise in January and I have email they said they don’t know nothing about it, so clearly see they talking lies and just don’t want to refund my money! after many miscall after waiting 8 months! I need to any actions and to refund my money and obviously compensation.
thank you
Regards Nijole Pollard
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