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Opodo complaint: Airlines charged 110 Eur because Opodo wrong website

Open 411 views Travel

Filed 19 Sep 2021 by TIBERIU

Dear Sir Madam,

I am writing to you to raise an issue about: Travel Agents

The issue that I have experienced was: I did bought ticket to myself and my daughter from bergamo to timisoara. When bought the ticket în your site for 14 years age person you have to select 12 years plus which în your site is definea as adult.
I did selected on opodo.com 12 years for my daughter who has 14 years old. When I have tried making the check-in for her on Ryan air got the message that cannot be done because the ticket is for adult and she has 14 years. When I have tried making the check-in on Opodo.com I did got the error message that the online check in is not possible for Românians and to contact the check-in desk. I went to the desk în the airport and they asked and I paid 110 Eur for the two check ins, mine and my daughter.
My claim is to reimburse me the 110 Eur paid as check in fee at the airport.
Thank you

It occurred on: 2021-09-19

This meant that I did paid 55 Eur × 2 persons 110 Eur.

To pay me back this amount because is Opodo fault!!!

I look forward to your response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Tiberiu Hidid

Booking Reference 7825791614

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