OpenTable complaint?

Do you have a dispute or a bad customer experience with OpenTable? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

OpenTable customer service for diners runs through chat: the Contact us page of the OpenTable Help Center opens a Chat with Support window, where you give your name and email address and describe the problem. Name the restaurant, the date and time of the booking and any fee charged, and keep the confirmation email to hand.

Charged a fee for a booking you cancelled? Raise it here as well: we push it out to OpenTable by email, social media and printed letters.

No: OpenTable does not publish a customer service phone line for diners in the US, the UK, Canada or Australia, and its diner help centre offers chat instead. The OpenTable number that often appears in search results belongs to its support line for restaurant staff, not for people who made a booking. For a problem with a reservation, use Chat with Support in the OpenTable Help Center or call the restaurant directly.

An OpenTable deposit, card guarantee or no-show fee is set by the restaurant and taken through OpenTable, so the refund turns on the cancellation terms shown when you booked. Write to OpenTable through Chat with Support and to the restaurant, with the booking confirmation, the time you cancelled (a screenshot of the cancellation confirmation helps) or proof that you dined, and the amount on your card statement. The card you paid with is a second route, through a chargeback.

Refused a refund you believe you are owed? Bring the case to us through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

OpenTable, Inc. has its head office in San Francisco, California, and the full address is in the contact details at the top of this page; OpenTable is part of Booking Holdings. Diners in the UK and Ireland deal with OpenTable International Limited in London, diners in Australia with OpenTable Australia in Melbourne, and OpenTable also has an office in Toronto for Canada. A written complaint to head office should quote the booking confirmation, the restaurant, the date and the amount in dispute.

Booking not honoured at the door, or reward points that never posted? We help you write that letter in minutes, drawing on thousands of complaint letters that actually worked.

Be careful. Fraudsters have used restaurant logins to call diners with an upcoming booking, posing as the restaurant and asking for card details to take or refund a deposit. OpenTable has told diners not to share card details on such a call, so hang up rather than read out your card number.

Nothing has been reported about OpenTable here yet. Our research shows what typically goes wrong at restaurant booking platforms: deposits or cancellation fees charged on bookings cancelled in time, no-show fees charged to diners who did turn up, reservations missing or not honoured at the restaurant, refunds caught between the restaurant and the platform, and Dining Rewards points that do not post.

Charged a no-show fee for a table you sat at? Be the first to report it: your case opens the record for the next diner booking a table through OpenTable.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of OpenTable through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with OpenTable can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.