NRMA Insurance complaint?

Do you have a dispute or a bad customer experience with NRMA Insurance? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The NRMA Insurance customer service number is 13 21 32, for claims, policy changes and general enquiries in Australia, and NRMA Insurance also helps through web chat, the NRMA Insurance app and its branches. For a complaint in writing, use the complaints email in the contact details at the top of this page; the contact page linked there explains that CTP, life insurance and home loan complaints follow their own process. The My NRMA app and motoring club membership belong to the NRMA motoring club, a different company with its own contacts. Have your policy number and any claim number ready.

Repair, renewal or claim problem? Start your complaint here as well, and we push it out to NRMA Insurance by email, social media and printed letters.

If NRMA Insurance denies a claim or only pays part of it, ask for the decision and the reasons in writing, including the part of the policy wording or product disclosure statement it relied on, and ask for copies of the assessor, builder or repairer reports behind it. Compare the decision with the policy that applied on the date of the loss, not the current one.

If you disagree, make a written complaint to the complaints email in the contact details above: set out why the policy covers the loss, attach any independent quote, report or photo, and state the outcome you want, such as the claim paid in full or a fresh assessment. Ask for a complaint reference and keep every reply. NRMA Insurance's head office is in Sydney; the full address is in the contact details at the top of this page.

Claim decision you want overturned? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

To cancel an NRMA Insurance policy, contact NRMA Insurance on 13 21 32 or through web chat, say which policy you want to cancel and from what date, and ask for written confirmation of the cancellation and of any refund of unused premium. If you pay by the month, check that the direct debit stops after the cancellation date.

If you are cancelling because you have cover elsewhere, make sure the new policy starts before the old one ends, so there is no gap in cover. An open claim on the policy can affect the cancellation, so ask about it before you go ahead, and keep the confirmation and your final statement until any refund has arrived.

Yes: the Australian Financial Complaints Authority (AFCA) handles complaints from consumers and small businesses about its member financial firms in Australia, and Insurance Australia Limited, the insurer behind NRMA Insurance, is a member. AFCA generally expects NRMA Insurance to have had the chance to put things right first, so keep a record of every call, email and claim reference.

Repair or cash settlement in dispute? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

No. Emails offering a free car emergency kit or dashcam in return for a few questions about your NRMA Insurance experience do not come from the insurer, and they have reached customers and non-customers alike. NRMA Insurance tells people to delete them, block the sender and not open any link or attachment.

Nothing has been reported about NRMA Insurance here yet. Our research shows what typically goes wrong at large Australian general insurers: claims declined on an exclusion or only part paid, long waits for assessors and builders after storms, hail and floods, renewal premiums well above the year before, repairs by the insurer's chosen repairer that need redoing, and cash settlements that do not match a real quote.

Seen one of these on your own NRMA Insurance claim? Report it first, and your case opens the record for the next NRMA policyholder weighing up an offer.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of NRMA Insurance through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with NRMA Insurance can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.