Complaint: Distortion of the shoe heel

on 20 December 2020 about Nike in category Sports Brands

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My complaint:

I am a long time committed user of Nike products particularly joggers for over four decades. A pair of Nike Air Max 2017 was purchased from given location used very satisfactorily for well more than a year as was normal for Nike joggers. One fine morning while walking suddenly I felt uneasy, checked my joggers and found out that there was a lump in the right shoe at heel (like it has swelled). I continued to walk with a hope that it may come back to normal position, which did not happen. Resultantly I had to abandon my walk.

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Justified complaint?

Suggested solution:

It is expected that since it is a technical defect I needs to be compensated with the joggers of same standard. I know that Air Max 2017 is no more available. I feel that being a committed user fan of Nike it is my right as well.

Comment by poster of the complaint Aftab Shah

5 months ago - Even after two weeks of lodgement of my complaint I have not had no response. Can the concerned looked into the matter and advice please. Thank you.

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