My complaint:
I stayed from the 8th of September until the 10th of September in your Hotel
I was welcomed with Snacks and Drinks in my room which was a not-so-pleasant surprise on my checkout.
I’ve been charged 28€ for two tiny bottles of Vine and Chips.
This is not acceptable as it was nowhere mentioned that this is not free. I checked wisely all the cards and information in my room and there was no mention that it had a price.
Furthermore, it was on top of the desks so I guessed it was a welcome drink/snack and free.
There was no tag or whatsoever mentioning a price.
Also, the price of 12€ for a tiny bottle is highly questionable.
There are clear indications that this price is against local usury law in the Czech Republic.
Suggested solution:
Refund
