NH Hotels complaint: My stay in Prague

on 11 September 2023 about NH Hotels in category Hotels / Motels

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My complaint:

I stayed from the 8th of September until the 10th of September in your Hotel

I was welcomed with Snacks and Drinks in my room which was a not-so-pleasant surprise on my checkout.

I’ve been charged 28€ for two tiny bottles of Vine and Chips.

This is not acceptable as it was nowhere mentioned that this is not free. I checked wisely all the cards and information in my room and there was no mention that it had a price.
Furthermore, it was on top of the desks so I guessed it was a welcome drink/snack and free.
There was no tag or whatsoever mentioning a price.

Also, the price of 12€ for a tiny bottle is highly questionable.
There are clear indications that this price is against local usury law in the Czech Republic.

Suggested solution:


My stay in Prague
My stay in Prague
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