Complaint: Unauthorised charges to be reversed

on 25 August 2020 about Netflix in category Online Services

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My complaint:

This is Abhijit Ghose – 9810035633. I had cancelled my Netflix subscription of Rs. 799 – in the month of June and instead opted for Rs. 199 – plan only. I was charged Rs. 199 – on 22nd July which I paid on 5th August. Now, on 22nd August I received an info for deduction of Rs. 649 -. I tried to contact Netflix on the Customer care numbers but none of the numbers are working and all switched off till now. There’s no email I’d to write also. Hence, I am contacting Netflix through this forum to kindly reverse the amount of Rs. 649 – as this is not to my knowledge and has my acceptance, hence it is unauthorised. Kindly get Rs. 649 – reversed on my SCB credit card ending with 8233. I am willing to pay Rs. 199 – but not Rs. 649 – which I have not authorised. Awaiting your ation of reversing the amount of Rs. 649 – charged on my credit card. Thanks, Abhijit Ghose – 9810035633 – a_ghose@yahoo.com

0 0 vote
Justified complaint?

Suggested solution:

They should reverse the unauthorised charges of Rs. 649 - on my SCB credit card ending with 8233. Details below received from SCB :
Your StanChart Credit Card transaction for INR 649.00 on 220820 has been processed without additional factor of authentication that is prescribed by RBI

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Cheryl Ray
Cheryl Ray (@guest_1903)
25 days ago

I signed up yesterday with Netflix again. After looking at what there was to offer,I canceled same day. I originally ordered the $8.99,but was charged $10.07. I called customer service. She said she would credit my account. I wanted to know why. She couldn’t give me an answer .i asked to speak to a supervisor twice. Never got one. So I went on chat & typed in my complaint.The next thing I know I’m on this site about asking questions & charging me a dollar? You people got to be out of your minds! I’m spreading the word about what… Read more »